Frequently Asked Questions

How and when do I pay?

A 50% deposit is required to make your reservation. The remaining amount is due upon delivery.

How far in advance should I place my order?

We suggest that you make your reservation as soon as possible, once you have your date and approximate guest count. We are often able to accommodate last minute requests although early planning is recommended to ensure first-choice availability.

Do I pick up myself or do you deliver?

You can pick up items yourself or we can deliver. If you choose to have us deliver there is a fee depending on distance and quantity of items. Our delivery team will leave rented equipment stacked in a convenient location. We ask that the equipment is stacked and ready to go from the same location they were delivered for pick up. Some of our larger tents require delivery and set up.

When will my order be delivered?

Deliveries are scheduled the week of your event. We provide a “window” of the time to expect our team to arrive.

Can I make changes to my order?

Absolutely, you can add items up to your date depending availability. You may remove items from your order up to 10 days prior to your event date. Tents are non refundable.

Are tables and chairs set up at delivery?

If this service is requested there is an additional set up fee and needs to be arranged when confirming your reservation.